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If you do not receive your package by the expected arrival date, it may be due to a delay in the mail. Please be patient and check your tracking number for an update.  If it does not arrive within a reasonable amount of time, let us know and we will open a service ticket on your behalf with Canada Post.  If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. We will keep you updated with the status of your mail as this information becomes available. If it’s deemed as not delivered to your address and is  “unrecoverable,” we will send you a 1x replacement package.
  • We do not offer postage refunds if your order arrives late due to any postal issues
*UPDATE:  Due to the current situation, Canada Post has changed their shipping procedures.  During these changes, in the unlikely event that a parcel is lost, stolen, or tampered with, we will not be issuing a replacement.  Should this happen, we will still look into the case, and if it is deemed to be an error on our part, we will send a 1x replacement parcel.
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